FAQ / Troubleshooting

Start with the transaction signature and the exact wallet, token mint, route, and order state.

Never send secrets to support

Never paste a private key or recovery phrase into a support ticket. A public wallet address and transaction signature are usually enough to investigate an on-chain result.

Where should I start?

Does QZAR hold my funds?

What does QZAR cost?

Why did my swap fail?

The bot timed out. Should I retry?

Why is the executed price different from the quote?

Why can I buy a token but not sell it?

Why is a balance or PnL missing?

Price reached my limit, but the order did not fill

Does a limit order reserve funds?

Why did only some wallets in my group trade?

What is Auto Trade — is it DCA?

How do I stop automation?

What if I lose account access?

How do I contact support safely?